💸Accounts, Payouts, & Bonuses

Your Member Account

In order for you to be able to place bets on our websites, you must first personally register a Member Account with us.

We do not wish to and shall not accept registration from persons resident in jurisdictions that prohibit you from participating in online gambling, gaming, and/or games of skill, for and/or with cryptocurrencies. By registering a Member Account with us you confirm that you're not using any third party software to access our sites from jurisdictions that are prohibited.

You are aware that the right to access and use the website and any products there offered, may be considered illegal in certain countries. We are not able to verify the legality of service in each and every jurisdiction, consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside.

For various legal or commercial reasons, we do not permit Member Accounts to be opened or used by customers resident in certain jurisdictions, including Afghanistan, Australia, Belarus, Belgium, Côte d'Ivoire, Cuba, Curaçao, Czech Republic, Democratic Republic of the Congo, France, Germany, Greece, Iran, Iraq, Italy, Liberia, Libya, Lithuania, Netherlands, North Korea, Portugal, Serbia, Slovakia, South Sudan, Spain, Sudan, Sweden, Syria, United Kingdom, United States of America, Zimbabwe (the "Prohibited Jurisdictions") are not permitted make use of the Service. By using the Website you confirm you are not a resident in a Restricted Jurisdiction.

When attempting to open a Member Account or using the Website, it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction. If you open or use the Website while residing in a Restricted Jurisdiction: your Member Account may be closed by us immediately; any winnings and rewards will be confiscated and remaining balance returned (subject to reasonable charges), and any returns, winnings or rewards which you have gained or accrued will be forfeited by you and may be reclaimed by us; and you will return to us on demand any such funds which have been withdrawn.

You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all of your Member Accounts may be blocked, suspended or closed and any cryptocurrencies credited to your Member Account(s) will be frozen.

If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member Account being blocked.

You will inform us as soon as you become aware of any errors with respect to your Member Account or any calculations with respect to any bet you have placed. We reserve the right to declare null and void any bets that are subject to such an error.

If you do not use your Member Account for a time period of 6 months, you will receive a notice from us. If your Member Account remains dormant and unused after this notice for a period of 6 months, we reserve the right to deduct monthly administrative costs from the remaining balance in your Member Account up to a maximum value of 2.5% per month of inactivity from any funds that are remaining in your Member Account to increase security on funds. If this happens, contact us at [email protected] to reopen your Member Account.

You must enter all mandatory information requested into the registration form, including a valid email address. If you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete and correct.

We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if we determine that you have supplied false or misleading information.

As part of the registration process, you will have to choose a username and password for your login into the Website(s). You will have to choose a username which is not disruptive or offensive. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not liable or responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional, accidental, active or passive, of your login details to any third party.

If you change your password, you will be unable to withdraw for 48 hours due to security reasons.

Deposits

You may participate in any Game only if you have sufficient currency balance on your Member Account for such participation. We shall not give you any credit whatsoever for participation in any Game.

To deposit funds into your Member Account, you can transfer funds from crypto-wallets and credit cards under your control. Deposits can only be made with your own funds.

We reserve the right to use additional procedures and means to verify your identity when processing deposits into your Member Account.

Note that some payment methods may include an additional fee. In this case, the fee will be clearly visible for you in the cashier.

Note that your bank or payment service provider may charge you additional fees for deposits, withdrawals of currency conversion according to their terms and conditions and your user agreement.

Withdrawals

All withdrawals shall be processed in accordance with our withdrawal policy. Crypto withdrawals will be made to your stated Crypto wallet address when making a valid withdrawal request. To withdraw any funds which have been deposited, we require there to be at least 3 blockchain confirmations of the deposit before a withdrawal can be requested.

If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

Duel reserves the right to carry out additional KYC verification procedures for any withdrawals exceeding the equivalent $2000 USDC as regulated by our gaming license, and further reserves the right to carry out such verification procedures in case of smaller withdrawals, as demanded by our gaming license. Member Account Holders who wish to recover funds held in a closed, locked or excluded Member Account, are advised to contact Customer Support.

All transactions shall be checked in order to prevent money laundering. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, s/he must report this to Duel immediately. Duel may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act or on any other legal basis requested by any state authority. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering.

We reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount if we suspect the player is using our service as a mixer. It is strictly forbidden to use our service for any other purpose than entertainment.

You acknowledge that the funds in your Member Account are consumed instantly when playing and we do not provide return of goods, refunds or retrospective cancellation of your Member Account.

If you win 20,000 CHIPs or more, we reserve the right to pay a maximum of up to $20,000 USDC per month until the full amount is settled.

You will not earn any interest on outstanding amounts and acknowledge that the Company is not a financial institution.

If you are eligible for a reward, for example a login reward or a deposit reward of 100% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the reward or winnings. The wagering requirements, which can vary, will be displayed when receiving the reward. If you would like to request a withdrawal before the wagering requirements are fulfilled, Duel will deduct the whole reward amount as well as any winnings before approving the withdrawal. Duel reserves the right to impose, at our own discretion, geographical limitations to individual reward schemes. Local wagering requirements may be applied. rewards/free spins at Duel can only be received once per household/IP (several Member Accounts registered with the same IP address). Duel wagering requirements do not apply to risk free bets.

You must use your reward and/ or reward program within 30 days from receiving the reward on your Member Account. When the reward and/ or reward program has not been used within 30 days from receiving it, Duel reserves the right to cancel any such reward and/ or reward program and may deduct the reward or reward-like reward or freespin immediately after the lapse of the 30 day period.

You acknowledge and understand that separate terms and conditions exist with respect to promotions, rewards and special offers, and are in addition to these terms and conditions. These terms and conditions are set forth in the respective content page on this website (https://duel.win), or have been delivered to you personally, as the case may be. In the event of a conflict between the provisions of such promotions, rewards and special offers, and the provisions of these terms and conditions, the provisions of such promotions, rewards and special offers will prevail.

We reserve the right to insist that players bet the full amount of their own deposit before they can bet with the free money we credit to them.

Certain promotions may be subject to withdrawal and/or cancellation and may only be available for specific periods and on certain specific terms. You must ensure that the promotion you are interested in is still available, that you are eligible, and that you understand any terms which apply to it.

Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit reward, enhanced payments, free bets, risk free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Duel reserves the right to reclaim the reward element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bet reward and risk free bets or void any bet funded by the deposit reward. In addition, Duel reserves the right to levy an administration charge on the customer up to the value of the deposit reward, free bet reward, risk free bet or additional payment to cover administrative costs. We further reserve the right to ask any player to provide sufficient documentation for us to be satisfied in our absolute discretion as to the player’s identity prior to us crediting any reward, free bet, risk free bet or offer to their account.

All Duel offers are intended for recreational players and Duel may in its sole discretion limit the eligibility of players to participate in all or part of any promotion.

Reward rounds and free spins do not qualify for the jackpot rewards pursuant to casino software provider rules. Only real money rounds qualify for the jackpot rewards.

If we determine, in our sole discretion, that you are using the “Double Spend“ methodology, Duel shall void all bets and winnings. Specifically, if you win, then confirm your deposit on the Blockchain and attempt to withdraw, all winnings will be confiscated and your account will be closed permanently. We shall also exercise this right where similar activities are attempted from any connected accounts.

Duel reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.

Note that some payment methods may include an additional fee. In this case, the fee will be clearly visible for you in the cashier.

Note that your bank or payment service provider may charge you additional fees for deposits, withdrawals of currency conversion according to their terms and conditions and your user agreement.

Closing of Member Accounts

If you wish to close your Member Account, you may do so at any time, by contacting customer support in written form. The effective closure of the Member Account will correspond to the termination of the Terms and Conditions. If the reason behind the closure of the Member Account is related to concerns about possible gambling addiction, you shall indicate this in writing when requesting the closure.