🔎KYC Policies

Duel adheres to a variety of KYC requirements in order to ensure a safe and compliant gambling experience.

Basic Information

Duelana Games B.V. is required to comply with the provisions on combating the legalization (laundering) of proceeds from crime and the financing of terrorism (AML / CFT).

The identification of players is critical to AML / CFT. We ensure the identification of our players in the provision of services and in the event of abnormal transactions.

This Policy informs the Player (hereinafter also the "You") about how we conduct the Know Your Customer (KYC) verification procedure and supervise abnormal transactions.

KNOW YOUR CLIENT" (KYC) PROCEDURE

KYC Basic Terms

For a player to be able to play on the Duel website, first of all, you need to open an account on our website. Players who have not registered on the website cannot place bets in any of the games offered.

Basic identification requirements include the provision of the following data:

• Name and last name, • Address (including postcode and city), • Citizenship, • Date of Birth, • Correct email address (including following the verification link), • Username, • Password (twice for verification purposes), • Phone number (including verification call or SMS).

Before the Player can log in for the first time, an email is sent to the address provided on the registration form with an activation link; it does not contain any confidential information such as the Player's username. After clicking on the activation link, the player can log into his account and make a deposit.

If you are from a country on the List of Restricted Jurisdictions, you are not allowed to register or continue gambling on Our Website due to the strict prohibitions on gambling in those countries.

The use of the VPN, proxy or any other services for IP disguise by the Player for receiving an access to the Casino Website and / or games is the violation of DUELANA GENERAL TERMS AND CONDITIONS and is strictly prohibited.

KYC extended provisions

The verification team employed by Duel will carry out additional verification procedures for any single or cumulative deposits or withdrawals equivalent or exceeding 3000 Euros / 3000 United States Dollars and further reserves the right to carry out such verification procedures also in case of lower payouts or random security checks. Such verifications may for example include Copy of National ID card, Passport, Personal Account Number Card, Proof of residence and/or self-photos to confirm authenticity.

Notwithstanding the foregoing, we are required to guarantee that your gaming activities are honest and transparent, not associated with criminal activities and do not cause harm. This means that from time to time we need to contact you for help in order to verify your identity and show that you have sufficient funds to support your gaming activity.

The verification team employed by Duel will carry out additional verification procedures for any single or cumulative deposits or withdrawals equivalent or exceeding 3000 Euros / 3000 United States Dollars and further reserves the right to carry out such verification procedures also in case of lower payouts or random security checks. Such verifications may for example include Copy of National ID card, Passport, Personal Account Number Card, Proof of residence and/or self-photos to confirm authenticity.

To verify the source of the funds with which you place your bets, we may ask you to provide additional information and documentation to demonstrate that you have sufficient funds to support your gambling activities. This may include information about your profession and salary, supported by documentation, such as a copy of a bank statement.

Any personal information provided to us or held by us in relation to you will be processed in the manner prescribed by our Privacy Policy.

The Privacy Policy describes how We handle the information and data that you provide to us so that we can control your relationship with us.

ANTI MONEY LAUNDERING PROCEDURES

You are not allowed to transfer funds from one player's account to another player's account, as this may lead to money laundering activities. Checking for money laundering activities is very important and therefore the player's activities are constantly monitored. The Player's templates are constantly analyzed to detect fraud or problematic games. These include deposit templates and game templates. Intelligent tools allow at-risk members to work with each category.

In case of abnormal transactions, we send a report to the FIU of Curacao.